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A healthcare software brief built around staff and patient handoffs
Follow a task through the people who handle it before planning a healthcare application. A patient, reception staff member, and clinician may each need different information. Identify where the task changes hands and where someone must confirm a decision. Those handoffs provide a useful basis for the requirements discussion. Use an appointment request to make the workflow concrete. Explain how staff check availability, what the patient sees before confirmation, and who r
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